Southwest Airlines Cargo awarded with the Quest for Quality Award
3 October 2016 – For the 20th consecutive year, Southwest Airlines Co. (NYSE: LUV) is bringing home one of air cargo’s top awards. Logistics Management awarded the airline with the Quest for Quality Award. The airline was first honored with the award in 1996 and has consistently brought home this award in the 20 years since.
“The People of Southwest Airlines display the ultimate model of consistency, having earned this award every year for the past two decades,” said Matt Buckley, Southwest Vice President of Cargo and Charters. “It’s abundantly clear that our Cargo, Ramp, and Operations Teams’ commitment to Customer Service are withstanding the critical test of time.”
Logistics Management’s Quest for Quality Award is regarded as the standard to measure customer satisfaction and performance excellence. The award is chosen upon the following attributes: performance, value, information technology, equipment and operations, and customer service.
Source: Southwest Airlines Cargo